Link clients tight
Chat day and night
We know how messy it is to chat with customers in different panels, so we are here to help you centralized into one single panel.
Keep in touch with your Customers
👋 Meet LinkChat
Centralize all your messages in LinkChat
LinkChat streamlines customer communication by centralizing multi-channel messages and offering powerful tools to elevate your customer service.
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No code is needed
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Highly customizable
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User friendly
Build Fast
More Than just a message platform
LinkChat, a pivotal add-on for LinkUCS’s Multi-Media Contact Center, expertly manages messaging communications. In synergy with LinkUCS’s Call Centre and Ticket System, it creates a robust omni-channel helpdesk, delivering seamless support and enhanced customer service.
🧩 Chatflow builder
Build your own Chat Flow
Enhance customer service with our Interactive Chat Response (ICR) Menu Engine. Quickly build automated chat flows using our user-friendly GUI, allowing customers to find answers with ease. Reduce wait times and free up agents for complex issues, improving response efficiency and satisfaction.
🤖 Talk with chatbot
Instant help with LinkBot
LinkChat offers an intuitive chatbot management platform (LinkBot) that simplifies the process of customizing your chatbot’s knowledge base and responses. In just a few easy steps, you can craft a personalized chatbot equipped to engage with customers conversationally.
Boost your agent performance
Knowledge base
Enhance efficiency with our Knowledge Base, where agents can store canned replies for quick, consistent responses.
Phone book
Effortlessly save and import contacts, tag with labels, add notes, and find details quickly
Agent management
Supervisors can maintain top-tier chat quality by monitoring agents’ conversations, managing login and online statuses, and joining chats when necessary.
Performance analysis
Supervisors can assess agent performance and customer interactions to ensure chat quality is consistently upheld.
Broadcasting
Quickly reach your entire target audience with our broadcasting feature, which lets you send out a message en masse, saving you from the hassle of individual messaging.
Easy-to-use interface
Navigate a straightforward, web-based interface to effortlessly send messages, handle multimedia, edit visitor details, and review chat history, just like using a standard IM app.
FAQs
Frequently asked questions
What is LinkChat?
LinkChat is a multi-channel messaging platform designed for customer service agents to efficiently manage and respond to messages from various channels all in one centralized location. It streamlines communication by consolidating messages from different sources, enabling agents to provide quick and cohesive customer support.
What is LinkUCS?
LinkUCS is a cost-effective cloud service that enhances customer communication for businesses big and small. It offers premium features at a fraction of the cost of on-premise platforms.
Can I use LinkChat without other LinkUCS modules?
Yes, you can use LinkChat independently of other LinkUCS modules. However, for an integrated customer service experience, especially if you operate a call center or require a ticketing system, we recommend using the full suite of LinkUCS services. This forms a comprehensive CRM solution that simplifies issue resolution and enhances customer support.
How can I use LinkChat
To use LinkChat service, simply reach out to us via email at sales@cosmact.com or give us a call at +852-8106 9800. Our team will assist you with the ordering process and answer any questions you may have.
What is LinkBot?
LinkBot is an AI chatbot management platform that integrates with LinkChat service to offer improved chatbot experiences with a higher accuracy rate and reduced chances of providing incorrect information (hallucination). Users can train the chatbot by inputting knowledge, enabling it to function as a virtual customer service agent that can handle inquiries and assist customers effectively.
How can I use webchat?
You can generate a webchat HTML script from our platform. By inserting this script into your website, you will be able to install a webchat plugin. Visitors to your site can then use this service to interact with your customer support.
How will you use our data?
We are committed to privacy and have implemented features to mask sensitive information, ensuring an additional layer of security. Our system temporarily stores data for review purposes, and then automatically deletes it after a certain period, highlighting our dedication to maintaining the strictest privacy standards for you and your customers.
Ready to Get Started?
Please reach out to us via the following contact methods:
Email: sales@cosmact.com